It’s what separates Automotive Excellence from the pack.
Affordable excellence is a concept built on three principles:
Integrity A strong and genuine belief in the “customer for life” principle of doing business is what fuels our company. Referrals from previous customers have always been a majority of Automotive Excellence business.
Experience With over 80 years of combined experience, our team of technicians offer quality second to none. Two award-wining master technicians on our staff insure we fix it right the first time. Great mechanics are not expensive they are priceless.
Technology We use the most advanced technology and equipment available. No need to bring it any place else – from a simple oil change to a complete engine overhaul or rebuilding a transmission. In most cases, we use the same equipment as the dealer.
“At Automotive Excellence, we always put the customer first. This philosophy carries into how we operate everyday and in everything that we do. We specialize in servicing European cars but welcome all vehicles. We always want to do what is best for you and your driving habits and not what is best for our profits. I like to think of our customers as friends and we want to earn and keep your trust.
When starting Automotive Excellence I thought of things that always bothered me when I was the customer: estimates that were always wrong (some 20% higher than quoted), poor quality, and not standing behind their work. Our finished totals are usually better than most of our estimates, we only use quality parts and I personally stand behind everything we do. If, for any reason, someone is unhappy I will make it right – whatever it takes.
Speaking of which, getting your car repaired or serviced is not something people really look forward to, but we try and make it the best experience possible. We have long hours and are open on Saturdays to better serve our customers. We are sensitive to people on budgets by giving them options on what needs to be done vs. what work can wait. I will be the first to tell you that we are not the least expensive repair shop around. However, quality and excellence do come at a price and a fair price is what we will always offer. We use top quality technicians, service advisers, tools, equipment and parts.
The only thing I enjoy more than my job is my kids. We enjoy camping, baseball, riding quads and dining out. Kellee and Danny are great kids and I am very proud of both of them. I also try to be active in the community, helping with school projects and plays, sponsoring and coaching Little League teams and donating to local schools and charities.
In closing, our company continues to grow at a rate of 20-30% every year even in this economy. If you are already a customer, you know why. If you are thinking of becoming a customer I welcome you to visit us anytime.”
— John Lear, Owner