5

friendly , affordable and always gets the job done correctly! o

5

I've been using Automotive Excellence since 2009. I credit them with helping me get my Volvo XC-90 to 300K miles. Excellent service and workmanship. Never any "advice" for unnecessary work unlike other automotive service centers.

5

Very responsive. Pleasant to deal with. Feel I am treated fairly.

5

Very good company and trustworthy

5

So glad I took my car here. They were thorough, honest, and helpful. I feel like I'm driving a brand new car after their work! Very friendly service and so fast! I was only without a car overnight for some extensive work, and they even provided me with a loaner car. I am so glad to have them to call anytime I need anything and can rely on them for an excellent job well done.

5

Great work

1

TL;DR: Charged way too much and didn’t even diagnose the repair correctly. I recommend VW dealership in Meriden if you have a VW vehicle, NOT this place. Full story: I really wanted to like this shop and support a local business. I had a warning light on my 2016 VW Golf S, that read “Error: Transmission” and would go on and off intermittently as I drove. I took it into this shop and they said that it was error code 22944, due to solenoid valve 2. It would have cost over $3000 to replace the entire valve body, where the solenoid is embedded. I was pretty upset at the price tag, of course, and searched around for a better deal on that part. I found it at a discount from a VW dealer in CT. When I asked Automotive Excellence if I could buy that part and bring it, they said it was against their policy. That was a little weird (even the dealership allows you to bring your own part), but ok, policy is policy. However, they had also tacked on some filter replacement to the quote. At this point, I called the VW dealership in Meriden to get a quote. Theirs was lower, and they would accept the discounted part. I retrieved my Golf from Automotive Excellence, paid the inspection fee ($155) and then drove to Meriden. It turns out that the diagnosis from Automotive Excellence was wrong!! There was a loose wire that was causing the warning. It cost me $500 to get it replaced and fixed at the dealership. Steep, but much less than $3K for something that wouldn’t have even worked. Maybe I was unlucky, maybe they’re bad with VW, but based on my experience Automotive Excellence is not at all excellent.

Hi Arina, I apologize about your experience. It sounds like the dealership removed the transmission pan to inspect the valve body and found a faulty wire. We made a judgment call without incurring additional diagnostic charges to deem the valve body bad as internal wiring issues are incredibly rare on your vehicle. If we were given the chance to perform the repair we would have seen this. It is against our policy to accept customer supplied parts as we offer a 2 years / 24,000 mile warranty on most repairs (this included). Nevertheless we were wrong. Automotive is complex and we are human, however we always do right by our customers; and an unhappy customer is a rarity here. I will reach out to you to refund your diagnostic cost. I'm happy your car is back on the road and take cake. Tom

- Automotive Excellence
5

We have a 2007 Volvo v70 2.5T that was literally written off as dead from the Volvo dealer in Hartford after spending 3k....they couldn't find an intermittent stalling of the engine....Tom was up for the challenge and saved our car!!! He is more of and engineer than a mechanic...amazing knowledge and passion for car repair!!! On top of that the most honest and fair repair shop you will find!!! Highly recommend these guys!!!

Appreciate the kind words Peter! You gave us ample time to find the issue and fix it, so we thank YOU for your patience. Happy to hear the car is still running well. Tom

- Automotive Excellence
5

Heading home from dinner on a Friday night and the serpentine belt on my 911 let go, dropped the car off late that night, got a call first thing Monday morning with recommended repairs. Car was finished and ready to be picked up on Wednesday at the agreed upon price, which was far less than the dealership would have charged. Great customer service!

5

Responsive service despite no advance appointment (serious problem developed over the weekend). As always, expert diagnosis and good advice about what needs to be fixed right away, and what can wait. Thorough testing to make sure authorized repair really has been completed.