I called to ask if I could have someone look at my issue (loose front bumper on 2007 Volvo S-60) and would be able to wait, not leave car. Angela was so helpful and pleasant, and she said to bring the car in, which I did. I waited about 30 minutes and Angela told me that the problem had been taken care of, and that there would be NO CHARGE! I was very relieved and thankful, and I feel that they are very responsible and knowledgeable especially about Volvos and other European cars. This was the second time I have had them troubleshoot a problem, repair it, explain what they did and what I need to keep watch for and do on my own.I recommend them highly, and trust their expertise and work. Thank you for your caring and help.