5

Very efficient as well as speedy!

5

Great service. Highly recommend

5

5

I own a 9-3 20th Anniversary Edition SAAB Convertible, #286/300. My 2006 SAAB has peculiar automotive symptoms which Automotive Excellence has been able to ameliorate. The techs are superb, and owners, Tom and Angela along with manager, Luke are above and beyond reproach! They have my full trust and confidence. Sincerely, O Michael Petillo, MS, CDN Clinical Nutritionist

5

1

I went today to check my car and fix it with them. They charge me 70$ for 2 min diagnostic and then quote the repair and they don’t want to deduct the diagnostics cost which everyone should do. The customer service guy was awful also.

Hello, I'm so sorry you feel this way. As I personally diagnosed your vehicle and interacted with you I feel it is necessary to explain. You had a starting issue with your BMW and greeted me by your vehicle. I told you I would pull the vehicle in, check the battery + alternator, starter and electrical system. I ascertained there was signal going to the starter and proper ground (after inspecting the common ground from engine to chassis) and found your battery was at 76% of rated capacity. According to my time stamps I worked on your car for 48 minutes. We priced out the repair and got you on your way in which you seemed very pleased. 20 minutes later you spoke to my service manager and stated that if we did not refund you the diagnostic fee "you would leave a bad review" and hung up. We often do absorb diagnostic fees for a future repair, however if we are threatened to do so my staff is trained to not comply for obvious reasons. They're trained not to be bullied by customers we know we cannot have a healthy relationship with. I'm sorry we did not bend to your threats, and I wish you the best of luck in finding a shop who will fit your needs. We are an independent shop and pride ourselves in providing the highest quality service at reasonable prices. Like with any customer service occupation, if you treat us with respect we will always reciprocate. Tom - Owner

- Automotive Excellence
5

Although our car, a 2013 BMW 740 Li Xd only had 18K miles when we bought it in July 2016 (it now has 51K) the idea of changing the differential oil at 60K miles (and 80K on the Transmission) did not particularly grab my attention as BMW did not recommend having it done...at all! But because Tom at Automotive Excellence recommended having it done nonetheless, certainly made me think twice about the notion because I trust his person; his knowledge, and experience in automobiles. (His shop also does the repair on our 92 Saab 9000-Turbo as well). So today, despite still having 10K more miles to go I decided to go ahead and have the differential oils changed, and a good thing I listened for the oil was black meaning its viscosity has diminished considerably and is no longer optimally protecting the gears. What a sigh of relief to know that the car is once again in exceptionally good condition and I'm glad I listened. Thank you Tom for giving the advice! And Thank you too, Angela! Stay Safe! Oni Sioson East Haven

5

Excellent service. Great and comfortable place to wait for your car. Angela who rinds the front desk is wonderful in every way.

5

I'll be back ! :-)

5

Always the best service and workmanship on our BMW and Passat. Very friendly staff.