Branford Auto Repair

I was very pleased with the service. My car was fixed in a short amount of time, without any hidden prices. Overall a great place to bring your car when you need it fixed.

I bring the Saab in to you because I assume your techs will pay particular attention to the issues that are typical of Saabs, so I like to know that the "inspection" not only checks out the current conditions of things but looks for possible signs of future trouble. So far so good. The only thing that worried me a bit last time was that no one seemed to have checked the tire pressure, which I would have thought was a common point of inspection, so I hope the rest of the inspection was thorough and they just forgot to look at that.

So I have lived in the area for 7 years now and really didn't have a reason to try European Specialists. I purchased a 2007 750 LI BMW. I needed a oil change and brake fluid flush. But the real reason I needed to go there was my right passenger front door soft lock wasn't working and my door wouldn't latch closed. So I was driving the car with some string to keep the door closed. after the string broke 2 times and the door opened fully on 95, I figured I better get it checked. I had a feeling the price was around 1k to get it fixed as its not just a door lock, its a BWM fancy lock that has a brain and computer chip the controls the entire world. So being in trouble already with my wife over the price, Tom called me from European Specialists after I dropped it off. Now rewind 35 hours. I made a appointment on the computer to drop it off. It was confirmed right away after making it. I was off that day so I called and asked if they could take me in today vs tomorrow. Tom said I am sorry but monday's and fridays are booked. I said no worries and will see you tomorrow. I dropped the car off and the first person who I met was Tom. Extended his hand and said good afternoon. He explain what they would do and start in the morning as I was dropping it off the night before. Two other guys introduced themselves to me as well. I was surprised of the service offered. I am in the hospitality industry and understand service and the value of WOWing the customer and creating raving fans of a business. So now its Wednesday afternoon and here comes the call from that number that is going to cause me a fight when I get home with my wife over this 1.3k invoice that Tom is going to tell me about. Tom said I have bad news and good news. I said Tom, I am in trouble with my wife already so don't kill me on pricing. He explained the oil change and the brake flush was completed. I said great. Now whats the bad news....He said I can't fix your car. I said ok but why. He said there was a recall on the lock and we can't fix it , but take it to BMW with this paper we printed out and the will fix it for free as it is a safety recall. I was like no F...ing way. So think about this.... In todays world everyone is looking to make a fast $$. Most would never know if there was a recall or not. They could have replaced the part and my invoice would have been 1k +. European Specialists did not do that. They had integrity. So that 1k+ invoice that they didn't collect because of their honesty, will become 10 fold in $$ because of not ripping me off. There aren't too many people or companies that that would have done this. Thank you again for doing the right thing and to know there are still companies and people out there that are honest. Thank you !!!!

As always, accommodating, professional, and just plain nice. Bob is a good man.

They do great, great work. These cars aren't cheap to maintain or repair, so you want the job done right the first time. That's exactly the kind of service you can come to expect from these guys. They're knowledgeable, friendly and professional. I have been bringing my car to these guys for almost 8 years and I have never had to bring the car back a second time for a re-repair. They always do it right the first time.

they are the most honest shopgreat service

I have been a customer of European Specialist for years and can't rave enough about their service and professionalism. They always inform me along the way as to the repair and cost associated. Nothing is a surprise - the service advisers contact me if an unforeseen element would alter the original estimate and await my okay before they proceed without authorization. Just recently I had them install ****** snow tires on my **** *** and I just want to note how pleased I am. John ( the owner ) said I wouldn't be disappointed and he was on the button. I travel about 750 a week in all kinds of weather and with this unusual harsh Winter, these ******'s have been a life and stress saver. Even in dry weather conditions, the handling of my auto has been outstanding. Slightly more expensive than my previous brand, but worth every dollar more. I just recently placed four snows on my wife's ****** and she has noticed the difference also. I will never again buy anything other than ****** tires.

I have been a customer of European Specialist for years and can't rave enough about their service and professionalism. They always inform me along the way as to the repair and cost associated. Nothing is a surprise - the service advisers contact me if an unforeseen element would alter the original estimate and await my okay before they proceed without authorization. Just recently I had them install Nokian snow tires on my SAAB 9.5 and I just want to note how pleased I am. John ( the owner ) said I wouldn't be disappointed and he was on the button. I travel about 750 a week in all kinds of weather and with this unusual harsh Winter, these Nokian's have been a life and stress saver. Even in dry weather conditions, the handling of my auto has been outstanding. Slightly more expensive than my previous brand, but worth every dollar more. I just recently placed four snows on my wife's Toyota and she has noticed the difference also. I will never again buy anything other than Nokian tires.

Friendly with good follow-up on findings & cost to repair.

Quick and reasonably priced!